Employment

Current Job Openings:


Job Title: Client Services Assistant

Reports To: Program & Mission Manager

FLSA Status: Non-exempt

Hours: 36 hours per week, Tuesday through Saturday (day shifts): Additional hours and potential overtime in November and December.

Extended time off in November and December is not permitted.

Schedule: To be set by Program & Mission Manager

Pay: $11.60-$12.60 per hour (DOE)

Summary

Is responsible for prompt, excellent customer service to our clients, volunteers, and inside and outside vendors; efficient use of resources for all programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist clients in person and over the phone.
  • Assist Client Services & Data Coordinator with projects & data entry.
  • Assist Program & Mission Manager with projects & data entry.
  • Assist clients in the food pantry by explaining services and weighing food.
  • Use of client database to look up and issue services.
  • Provide resource referrals as appropriate.
  • Work with Warehouse Manager making sure appropriate food is available for pantry.
  • Daily work with client services staff to set food limits in food pantry and if needed relay this information to volunteers.
  • Assist with projects related to operations such as: stocking food, clothing store: hanging and sorting clothing, trash and recycling.
  • Identify volunteer projects; welcome and direct volunteers when needed.
  • Provide assistance in warehouse when needed.
  • Other duties as assigned.

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Minimum of a High school diploma. Six months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 COMPUTER SKILLS

Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information and download forms.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.  Ability to apply common sense understanding to carry our instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to drive and operate company vehicles and warehouse equipment, climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly climb stairs, lift and /or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, peripheral vision and depth perception.

 WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TO APPLY:

Email resume and cover letter including your salary requirements, experience working with or serving the public in a non-profit, volunteer, or retail environment, and stating why you would be a great fit to work in client services to help deliver and execute the Sunshine Division mission to: kyle@sunshinedivision.org. Finalists will be asked to complete a job application. Position is open and interviews will begin immediately.