Client Services & Data Coordinator
Reports To: Program & Mission Manager
FLSA Status: Non-exempt
Hours: 35-38 hours per week (Additional hours and potential overtime in November & December—extended time off in November & December is not permitted)
Salary: $12.50-$13.75/hour — DOE
Shift: Tuesday-Friday 8:30-5pm & Saturday 8:30-1:30pm
The Client Services & Data Coordinator works as a part of a team assisting clients who are seeking free emergency food and/or clothing assistance. This position is also the point of contact for all in-kind donors of clothing and/or food. This position is responsible for data collection, receipting and prompt issuing of acknowledgements for all in-kind donors. This position also assists in database management for clients as well as donors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides outstanding customer service to clients who are seeking services; either in person or over the phone.
Point of contact for new and existing food and clothing drive partners and donors.
Responsible for tracking and thanking all in-kind donors.
Lead administrative and informational contact for public enquiry via phone and email.
Assists with tracking and input of information into Donor Perfect donor tracking database
Weekly communication with the Portland Police Bureau precincts; scheduling and tracking delivery of emergency food boxes.
Assists in the food pantry which includes pantry greeting, stocking, weighing food and other duties as assigned.
Entering and reconciling client applications into the Client Services database
Processes all incoming mail
Provides lead administrative support to Executive Director
Other duties as assigned
High School diploma or GED equivalent. Bachelor’s degree preferred.
6 months of direct customer service or non-profit mission based experience.
Donor data base entry or management experience; Donor Perfect or Raiser’s Edge preferred.
Ability to communicate verbally and in writing in English, bi-lingual (Spanish) preferred.
Demonstrated computer skills and proficiency with the Microsoft Office; including Word, Excel, and Outlook.
To perform this job successfully, an individual must be able to perform each of the following essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry our instructions furnished in written, oral, or diagram form.
CERTIFICATES, LICENSES, REGISTRATIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; frequently climb stairs, reach with hands and arms and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 25 pounds.
While performing the duties of this Job, the employee is frequently exposed to cold (in winter months) and heat (in summer months) due to the nature of the building. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
To apply: Email cover letter and resume to: email@example.com
Position will be open until filled.
Portland Police Bureau Sunshine Division
687 N Thompson, Portland, OR 97227